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Refund and Returns Policy for Nimbus Silo. ketamine treatment for depression

At Nimbus Silo, customer satisfaction is our top priority for ketamine treatment for depression. We commit to providing high-quality ketamine products and ensuring that our clients have a positive experience with their orders.. This Refund and Returns Policy outlines the conditions under which we accept returns and process refunds.

  1. Eligibility for Returns

Due to the nature of our products, we prioritize safety and quality. As such, we offer returns and refunds under the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, you may initiate a return for a full refund or a replacement.
  • Incorrect Orders: If you receive the wrong product or dosage, please contact us within 7 days of receiving your order to initiate a return.

  1. Return Process

To ensure a smooth return process, please adhere to the following steps:

  1. Contact Us: Reach out to our customer service team via email at sales@nimbussilo.com to request a return and provide details about the issue.
  2. Return Authorization: After assessing your request, we will provide you with a Return Authorization Number (RAN) along with instructions on how to return your item.
  3. Packing the Product: Ensure that the product is securely packaged to prevent any additional damage during transit. Include the original packaging, if possible.
  4. Shipping: Return the product to the address provided with the RAN. Customers are responsible for return shipping costs, unless the return is due to our error (defective, damaged, or incorrect products).
  1. Refunds

Once we receive your returned item, we inspect it and notify you whether we approve or reject your refund. If we approve it, we process the refund and automatically apply a credit to your original payment method within a specified timeframe (typically 5–10 business days).

  1. Non-Returnable Items

Due to the sensitive nature of our products, certain items may be non-returnable. These include:

  • Opened or used products that have been tampered with.
  • Products purchased on sale or as part of a promotional event.
  1. Exchanges

Currently, we do not offer exchanges for products. If you wish to receive a different product, please return the original item for a refund and place a new order.

  1. Customer Service

We are here to assist you! If you have any questions or concerns about your order, returns, or refunds, please do not hesitate to contact us:

  1. Changes to This Policy

Nimbus Silo reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for updates.

Thank you for choosing Nimbus Silo for your mental health needs.